Terms & Conditions

Effective Date: November 1, 2025

Welcome to Dmur Essence. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

All references to "we", "our", or "us" refer to Dmur Essence, and "you" or "customer" refers to anyone accessing or purchasing from the website.

1. Company Information

D'mur Essence is operated by:

2. Eligibility

You must be at least 18 years old to purchase products from Dmur Essence.

We currently ship to mainland UK only, excluding Northern Ireland, Isle of Man, and the Channel Islands. Orders outside these regions may be refused.

3. Products

We strive to accurately display product colors, scents, and packaging. Slight variations may occur due to photography or screen settings.

All fragrances and products are subject to availability. We reserve the right to discontinue or modify products at any time.

Product descriptions, including ingredients and sizes, are provided for informational purposes. While we aim for accuracy, we cannot guarantee complete precision.

4. Pricing and Payment

All prices are listed in Great British Pounds (GBP).

Prices may include applicable taxes but exclude shipping fees unless stated.

We accept credit/debit cards, PayPal, and Klarna/Clearpay.

Payment is processed at checkout. Placing an order does not guarantee acceptance until payment is confirmed.

5. Orders and Acceptance

We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or stock limitations.

Order confirmation emails do not constitute acceptance of your order.

6. Shipping, Delivery, and Risk

Shipping costs and estimated delivery times are displayed at checkout.

We are not responsible for delays caused by carriers, customs, or other factors outside our control.

Risk of loss or damage passes to the customer upon delivery.

7. Returns, Refunds, and Exchanges

Fragrances are personal care products. For hygiene and safety, returns or exchanges are only accepted if the product is defective or damaged during shipping.

Defective or damaged products must be reported within 7 days of receipt.

Refunds or replacements will be processed after inspection of the returned item.

Shipping fees are non-refundable unless the return is due to our error.

8. Intellectual Property

All content on this website, including images, logos, product names, and text, is the property of Dmur Essence or used with permission.

You may not reproduce, distribute, or use our content for commercial purposes without written consent.

9. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information.

We reserve the right to suspend or terminate accounts for fraudulent activity or violations of these terms.

10. Privacy and Data Protection

Your personal data is collected and processed according to our Privacy Policy.

We use your information to process orders, provide customer service, and improve your shopping experience.

11. Limitation of Liability

Dmur Essence is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Use of our fragrances is at your own risk. Some individuals may experience allergic reactions; please read product ingredient information carefully.

12. Disclaimer

Fragrance colors, scent intensity, and packaging may vary slightly from what appears on our website.

Products are for external use only. Avoid contact with eyes and keep out of reach of children.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of the United Kingdom.

Any disputes arising from these terms or orders will be resolved under the jurisdiction of UK courts.

14. Modifications

Dmur Essence may update these Terms and Conditions from time to time.

Changes will be effective immediately upon posting on the website. Continued use of the site constitutes acceptance of the revised terms.

15. Contact Us

For questions about these Terms and Conditions or your order:

Email: [email protected]

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© 2025 D'Mur Essence. All rights reserved.