1. Where We Ship

We currently ship to mainland UK only.

We do not deliver to:

• Northern Ireland
• Isle of Man
• Channel Islands (Jersey, Guernsey)
• BFPO addresses
• Anywhere outside the UK

If you place an order with a delivery address in any of these regions, we may cancel the order and refund you in full.

2. Shipping Options and Costs

Standard shipping on orders under £40 is calculated at checkout. All prices are in GBP and include any applicable taxes.

3. Order Cut-Off and Dispatch Times

• Orders placed before 3pm (Monday to Friday) are dispatched the same working day
• Orders placed after 3pm are dispatched the next working day
• Orders placed on weekends or UK bank holidays are processed from the next working day

"Working days" means Monday to Friday, excluding UK bank holidays.

Once your order is on its way, you'll receive a dispatch email with your tracking number and a link to follow your parcel.

4. Carriers and Tracking

We use a range of trusted UK carriers depending on your order size and location, including:

• Royal Mail
• DPD
• Evri

All shipments are tracked. You'll receive your tracking link in the dispatch email so you can follow your parcel from our warehouse to your door.

5. Delivery Estimates

Delivery times are estimates, not guarantees. The clock starts from the day your order is dispatched — not the day you placed it.

While we work with reliable carriers, delays can happen for reasons outside our control — severe weather, carrier disruptions, strikes, or high seasonal volumes. We'll always help you chase a delayed parcel if needed.

6. Risk and Ownership

Risk of loss or damage to your order passes to you when the goods are physically delivered to you or someone you've nominated to receive them at your address.

Ownership of the goods passes to you once we've received full payment and your order has been dispatched.

7. Incorrect Address or Failed Delivery

Please double-check your delivery address at checkout — we use exactly what you provide.

If a parcel is returned to us due to an incorrect address, refused delivery, or repeated failed delivery attempts:

• We'll contact you to confirm the correct address
• A re-delivery fee will apply, equal to our standard shipping cost
• If you no longer want the order, we'll refund the item cost (but not the original or return shipping costs)

To avoid this, check your delivery details carefully before paying, and respond promptly to any "missed delivery" notifications from the carrier.

8. Missing or Lost Parcels

If your tracking shows the parcel as delivered but you haven't received it:

1. Check with neighbours, household members, and any safe places the carrier might have left it
2. Check with your local depot or sorting office
3. Contact us within 14 days of the expected delivery date at [email protected]

We'll investigate with the carrier and either arrange a replacement or refund once their investigation is complete. Carriers typically take 5–10 working days to confirm a parcel as lost.

9. Damaged Parcels

If your parcel arrives visibly damaged:

• Photograph the parcel before opening it — this helps us claim from the carrier
• Photograph the damaged contents inside
• Contact us within 48 hours of delivery at [email protected] with the photos and your order number

We'll arrange a replacement or refund as quickly as possible. See our Refunds Policy for the full process.

10. Contact Us

Questions about shipping or a specific order?

1. Your Right to Change Your Mind (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

What can be returned

• Items that are unopened, unused, and in their original sealed packaging
• Items in resalable condition with all original tags, boxes, and protective wrapping intact

What can't be returned (hygiene exception)

2. How to Return an Item (Change of Mind)

To return an unopened item within 14 days:

1. Email us at [email protected] within 14 days of receiving your order, with your order number and which items you'd like to return
2. We'll confirm your return and provide the return address
3. Send the items back within 14 days of telling us you want to return them
4. Use a tracked service — we recommend this because we can't refund items that don't reach us
5. Keep your proof of postage until your return is processed

Important: You're responsible for return postage costs for change-of-mind returns.

3. Faulty, Damaged, or Incorrect Items

This is separate from your cooling-off right and is protected under the Consumer Rights Act 2015.

If your item is faulty, damaged on arrival, or not what you ordered:

• Contact us within 30 days of receiving your order at [email protected]
• Include your order number, a description of the problem, and clear photos of the issue
• For parcels that arrive visibly damaged, photograph the parcel before opening it as well as the contents

We'll cover everything in this case: free return postage (we'll arrange a prepaid label or reimburse your costs), and a full replacement, repair, or refund — your choice. This applies regardless of whether the product has been opened, since the hygiene exception doesn't apply to faulty goods.

After 30 days, you may still be entitled to a repair or replacement under the Consumer Rights Act for up to 6 months from delivery. Get in touch and we'll work it out.

4. Damaged in Transit — What to Do

If your parcel arrives looking damaged:

1. Before opening — take photos of the outer packaging showing the damage
2. After opening — take photos of any damage to the products inside
3. Don't throw away the packaging until we've confirmed the resolution
4. Email us within 48 hours at [email protected] with your order number and photos

The photos are important — they help us claim from the carrier and resolve your issue faster.

5. Return Address

Send all returns to:

Please include a note with your order number inside the parcel, or write it clearly on the outside, so we can match the return to your order.

6. Allergic Reactions

If you experience an allergic reaction or skin sensitivity to one of our products, please stop using it immediately and seek medical advice if needed. Get in touch with us with details of the reaction and we'll review the situation case by case.

We list full ingredient information on every product page and on the packaging itself. We strongly recommend patch-testing fragrance products before full use, particularly if you have sensitive skin or known allergies.

7. Cancelling an Order Before Dispatch

If you change your mind before your order has been dispatched, email us as soon as possible at [email protected]. If we can catch it before it ships, we'll cancel and refund in full.

Once an order has been dispatched, the standard return process above applies.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law — including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Contact Us

Questions about a return?